We accept returns within 90 days of purchase for most items. Items must be in original condition with tags attached. Personalized items cannot be returned unless defective. Visit our Returns page for full details.

You can track your order anytime by visiting our Order Status page. Simply enter your order number and email address to see real-time updates on your shipment.

We currently ship to the United States and Canada. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. See our Shipping Information for rates and delivery times.

Keep your doll looking her best by gently wiping vinyl skin with a damp cloth, brushing hair with a wire wig brush, and avoiding water submersion. Visit our Doll Care Center for detailed care instructions.

AG Rewards™ is our free loyalty program where you earn points on every purchase, get early access to new products, and receive exclusive member offers. Sign up is free — visit our AG Rewards page to learn more.

Yes! We offer a variety of personalization options including custom outfits, accessories, and select doll customization features. Personalized items are made to order and cannot be returned unless defective.

Our Customer Service team is available via email, phone, and live chat. Visit our Contact Customer Service page for all contact options and hours.